The owner of the Oilika.ee online shop (hereinafter referred to as the online shop) is Oilika OÜ (registration code 16111397), located at Pääsu 11, Räpina, 64506 Põlvamaa..

Term of the sales contract, product and price information

When purchasing goods from the e-shop, the terms and conditions of sale apply. The prices of goods sold in the online shop are indicated with the goods. The price includes delivery charges. All prices of goods sold in the online shop are in euro. The cost of delivery depends on the location of the buyer and the delivery method. The delivery cost is displayed to the buyer when the order is placed. Information about the product is displayed directly on the online shop.

Forming an order

To order a product, you need to add the desired products to your shopping cart. To place an order, you need to fill in the mandatory fields and select the appropriate delivery method. The amount of the commission will then be displayed on the screen, which can be securely paid by the following payment methods..

Please note! If you are paying via bank links, be sure to click on the "Back to merchant" button on the bank page.

Payments are mediated by http://www.maksekeskus.ee Maksekeskus AS. Outside the online shop, payments are made in a secure environment - in the case of payment by bank link, in the secure environment of the respective bank, and in the case of payment by credit card, in the secure environment of Maksekeskus AS. The seller does not have access to the buyer's bank and credit card details. The contract enters into force as soon as the amount due has been credited to the e-shop's bank account.

The owner of the online shop is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorised processor Maksekeskus AS.

If the goods ordered cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days from the date of notification.

Delivery to

Goods will be sent to the following countries: Estonia.

The buyer has the following options to collect the goods:

Omniva parcel machines

Smartpost parcel machines

The delivery costs are borne by the buyer, the price information is shown next to the delivery method. Shipments within Estonia usually arrive at the destination specified by the buyer within 0-5 working days from the entry into force of the purchase contract. In exceptional cases, you have the right to deliver the goods within 45 calendar days..

Right of return

After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days..

NB! Consequently https://www.riigiteataja.ee/akt/961235?leiaKehtiv Under the conditions laid down in Article 53(4) of the Law on Obligations, oil and oil-cake are not returnable goods.

The right of withdrawal does not apply if the buyer is a legal person..

In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any way other than that necessary to determine the nature, characteristics and functioning of the goods, which is allowed for testing the goods in a physical shop.

If the goods have been used for purposes other than those necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the e-shop is entitled to reduce the commission refunded in proportion to the reduction in the value of the goods.

In order to return the goods, a free-form cancellation form must be submitted and sent to info@oilika.ee within 14 days from the date of receipt of the goods.

The Buyer bears the cost of returning the goods, unless the reason for the return is that the returned goods do not correspond to the goods ordered (e.g. wrong or defective goods).

The buyer must return the goods within 14 days of the request or provide proof that he has handed them over to the carrier within the time limit.

Upon receipt of the cancelled goods, the e-shop will immediately, but no later than 14 days after receipt of the cancellation, refund to the buyer all contractual fees received from the buyer.

The online trader may refuse to make a refund until he receives the goods covered by the contract or until the buyer provides proof that he has returned the goods, whichever occurs first.

If the consumer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the online shop, the online shop is not obliged to reimburse the consumer for any costs exceeding those of the standard delivery method.

The online shop has the right to refuse the sale and to demand the return of the goods from the buyer if the price of the goods is significantly lower than the market price due to an error.

Right to lodge a claim

The online shop is liable for the non-conformity of the goods sold to the buyer with the terms of the contract, or for a defect that already existed at the time of delivery of the goods and which has become apparent within two years of the delivery of the goods to the seller. Within the first six months of the delivery of the goods to the buyer, the defect shall be presumed to have existed at the time of delivery. It is the responsibility of the online shop to rebut this presumption.

In the event of a defect, the purchaser has the right to contact the e-shop within two months at the latest by sending an e-mail to info@oilika.ee or by calling +372 5822 8835.

The online shop is not liable for defects that occur after the goods have been delivered to the buyer.

If goods purchased from the online shop have a defect for which the online shop is responsible, the online shop will repair or replace the defective goods. If it is impossible to repair or replace the goods, the online shop will reimburse the buyer for all costs related to the purchase contract.

The online shop will respond to the consumer's complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online shop will only use the personal data provided by the buyer to process the order and send the goods to the buyer. The online shop transfers personal data to companies providing transport services for the delivery of goods.

The online shop will send newsletters and offers to the buyer's e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and indicating his/her wish to receive e-mail notifications.

The buyer may opt out of email offers and newsletters at any time by notifying us by email or by following the instructions in the email containing the offers.

Dispute resolution

If a customer has a complaint about the online shop, he or she should send it by e-mail to info@oilika.ee or by phone: +372 5822 8835.

If the buyer and the online shop are unable to settle the dispute amicably, the buyer can turn to the Consumer Disputes Committee. You can find out about the terms and conditions of the procedure and make a request at the following address https://komisjon.ee/et/avalduse-esitamine. The Consumer Disputes Committee (CDC) is responsible for resolving disputes arising from a contract between a buyer and an online shop. There is no charge for the Commission to hear the buyer's complaint.

Buyers can contact the EU's consumer dispute resolution website. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET